substantial interests in more than 40 ports around the globe. We continue to actively develop and invest in new projects and opportunities in ports and terminal management. In terms of the future, we are determined to stay at the forefront of our industry by providing value-adding e-business solutions, customer relations management and innovative use of technologies.
APM Terminals commenced operations in Nigeria in March, 2006. Apapa is Nigeria's largest port and contains a number of wharfs. To date, the staff comprises over 700 highly skilled and motivated foreign and local staff. We stand for operational excellence – from modern equipment, facilities, advanced technology and proven processes and terminal management. We are currently looking for an individual who share our commitment to providing services that are second-to-none.
The Position: CLAIMS MANAGER
Under general guidance of the Commercial Manager, this position handles damage claims and insurance policies in compliance with the appropriate regulations. This includes investigation and assessment of damage to cargo, containers, and other related property. Ensures all claims raised by internal and external parties follow proper reporting procedure.
PRINCIPAL ACCOUNTABILITIES:
Responsible for compiling all evidence and reports involving the claim & coordinating with all parties involved.
Communicate with shipping lines for container damage claims.
Initiates claim process for damage caused by external parties.
Check and control all reports concerning claims, to be filled correctly and submitted to the proper authority.
Proactive investigation, evaluation, management and resolution of claims.
Clear analysis and accurate interpretation of insurance policies.
Send cases to External Solicitors when the dispute has legal consequences.
Apply for necessary documents required for correct handling of damage claims.
Check costs related to claim reports.
Coordinate expert surveys and investigation of circumstances.
Develop and manage SOP’s for efficient handling of claims & insurance
Coordination of investigation and processing of labour accidents in cooperation with HSSE.
Assists in the negotiation and renewal of insurance policies with insurers / brokers.
Notify new risks, updates and amendments of policies to insurers / brokers.
Verify insurance premiums charged.
Follow-up developments in the insurance business and formulate proposals to amend the policies in this respect
Ensure that all claim reports are received with necessary back-ups such as photographs, SSDR (ship stevedore damage report), written statement from the person involved, written statement from the witnesses, etc.
Appraise whether independent surveyor is required for assessment of cargo damage and/or any major damages.
Update the Damages and Claims database and maintains various statistics
The incumbent is expected to assist in the improvement of existing methodologies,
processes and measurements when executing duties on an ongoing basis
CRITICAL REQUIREMENTS/SKILLS:
Requires a University degree in Law.
Not less than 5 years work experience in Claims/Insurance capacity or related field. Requires strong interpersonal and negotiation skills.
Requires knowledge of container terminal operations.
Requires knowledge of safe working practices.
Requires some knowledge of accounting, billing, and associated documentation. Requires an intermediate level of understanding of insurance claims, terminology, and technical assessments as they pertain to cargo damage, property damage, etc. Must be detail oriented with excellent organizational and planning skills.
Well developed English; oral, written communications and report writing skills.
Interested Applicants should apply via the Job Portal.
APM Terminals is one of the world's leading container terminal operating and management companies, with a comprehensive and geographically balanced Global Terminal Network of over 50 integrated facilities in 31 countries and five continents. Providing over 60 shipping lines with world-class service, reliability and efficiency, APM Terminals is also one of the world's fastest-growing terminal operating companies, with the largest capacity of any terminal operator, and 14 new or expanded facilities currently in development or under construction in Europe, North America, South America, Southeast Asia, Africa and the Far East. Established as an independent company with the A.P. Moller-Maersk Group of Denmark in 2001, APM Terminals, with corporate headquarters in The Hague, Netherlands, is dedicated to redefining the terminal operations industry through innovation, new standards of customer service, efficiency and productivity, and a commitment to excellence in everything we do.
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